Tenant FAQs

Can I apply for a tenancy without viewing the property?

Unfortunately, a viewing must take place before you will be considered for a tenancy. Whilst we endeavour to ensure our details accurately represent the property, it is important to visit the property to make sure you are happy with the area, condition, and room sizes.

How do I apply for a property?

Once you have viewed the property, a member of our team will send you an application form for everyone who is aged 18 years and over.

What is the referencing criteria?

As a rule, the household income must be no less than 2.5x the monthly rent. For example, the gross income for a property advertised at £800 per calendar month must be no less £2,000 per month (£24,000 per year).

A good credit rating and proof of your income will be required.

If you are self-employed, you will be required to show evidence of your income and tax calculations.

If you are unable to meet the above criteria, your application may be considered with a suitable Guarantor.

Do you accept housing benefit?

Yes, housing benefit is accepted as income. However, you will still need to meet the affordability criteria listed above. A guarantor may be required.

Which documents are required for referencing?

We will appoint a third-party referencing company to complete a full credit check and reference.

You will need to provide them with the following:

  • Address history for the past three years
  • Proof of current address
  • Details of your employment
  • Confirmation of your income
  • Valid photographic I.D
  • Details of your right to live and work in the UK
  • Bank statements and payslips
  • Contact details of your landlord/letting agent
  • Copy of your current tenancy agreement

How long does the referencing process take?

We allow up to five days for the referencing process to be completed. The time in which this takes will depend on how quickly your employer and existing landlord respond to the reference request. If you are unable to provide us with the necessary paperwork, your tenancy application may be declined.

How much will it cost to move in?

We charge a five-week security deposit and one month’s rent in advance.

At the point of application, you will be required to pay a holding deposit equivalent to one weeks rent.

On completion of a successful reference, your holding deposit will be allocated against your five-week security deposit, meaning you will owe the remaining four weeks security deposit, and the first month’s rent in advance.

I have a pet; can I pay a higher deposit?

The maximum deposit an agent or landlord can take is equivalent to five weeks rent. Therefore, we cannot take a higher deposit to cover the risk that may come with a pet. If a landlord is agreeable to a pet at the property, a higher rent may be negotiated prior to the referencing process.

Will I see a copy of the tenancy agreement prior to moving in?

Yes. We will issue a holding deposit agreement prior to referencing. This document outlines the terms of the holding deposit and contains the tenancy clauses. If you are not in agreement with the tenancy clauses, this must be discussed prior to paying the holding deposit.

What is the duration of the Tenancy Agreement?

We issue a six or twelve month Assured Shorthold Tenancy Agreement.

Can a tenancy agreement be ended early?

If your circumstances should change, the tenancy agreement can only be ended early by agreement of the Landlord. You will need to continue paying the rent until the commencement of a new tenancy agreement, and you will have to cover the costs associated with re-letting the property.

Does the Landlord hold my security deposit?

Your deposit will be lodged with the Deposit Protection Service via their custodial scheme. For further information, please refer to the tenancy agreement or visit www.depositprotection.com